Troubleshooting
From aTV Flash Wiki Knowledge Base
Solutions for common issues.
Contents |
AppleTV Does Not Recognize My Flash Drive
Problem
The aTV Flash installation process does not start while the flash drive is connected when the Apple TV is powered on. The Apple TV just starts up normally.
Solution
Use an alternate flash drive sized 256mb or larger.
Note: If the drive has any U3 software installed, it must be removed prior to installing aTV Flash.
Most U3 smart drives come with an uninstall utility that converts the U3 smart drive into a regular USB flash drive. This utility can be accessed from the U3 Launchpad. Open the U3 Launchpad and click on Settings, then select U3 Launchpad Settings and click on the Uninstall tab. Some devices have a link to the Uninstall utility under Help and Support.
If you can not find the uninstall utility on your U3 smart drive you can download it from the following locations:
My Remote Doesn't Work
Problem
AppleTV remote no longer works after updating system software or installing aTV Flash.
Solution
The Apple TV remote will need to be "un-paired". This can be easily done by following the steps below.
1. With the Apple TV powered on hold the left arrow (<<) and menu buttons for about 6 seconds.
2. A flashing remote icon will appear in the upper left-hand corner of the screen to confirm the remote has been un-paired.
My Flash Drive No Longer Works After Installing aTV Flash
Problem
After installing aTV Flash, the flash drive is no longer usable.
Solution
Reformat the flash drive as described below.
Mac Users
1. On a Mac navigate to Applications > Utilities > Disk Utility
2. Select the USB flash drive from the list on the left.
3. Click the 'Erase' tab in the main section of the application.
4. (Optional) Click the 'Security Options' button, and select 'Zero Out Data'.
5. Click the 'Erase' button.
Windows Users
1. Download the formatting tool located here.
2. Install the program onto your PC.
3. Run the program, and select the flash drive you wish to format.
AppleTV is Not Recognizing My External Drive
Problem
My NTFS formatted hard drive does not work with the AppleTV.
Solution
The AppleTV does not currently support NTFS formatted drives. The drive will need to be formatted in a Mac OS or FAT32 format to be used on the AppleTV.
Format external drive in FAT32
1. Download the free 'FAT32FORMAT' tool from Ridgecrop Consultants here
2. Run the program, and select your drive to format.
(NOTE: THIS WILL ERASE ANY DATA CURRENTLY ON THE DRIVE!)
